For whatever reason, whenever I charge Quest 3, the LED indicator light is always green, so I have no indication of whether it's fully charged already. I want to note charging does work fine and the issue is purely LED related.
UPDATE: It also shows green while the headset is at 9% not being charged. Occasionally, I can see an orange LED briefly when connecting the charging cable, but it goes to green shorty after.
I got some news. Sadly, there's no fix for the issue; the only option is to request an RMA. Fortunately, it seems purely cosmetic, so I'll keep the device; I don't want to risk getting this one replaced by a potentially defective unit (this is my second one already).
Hello there! We want to express our gratitude for bringing this matter to our attention. We completely understand the frustration of not being able to determine if your headset is charged or not. Please know that we are here to assist you and ensure that this is not the kind of experience we desire for you or any of our fellow gamers.
To start, we'd like to gather a few details from you to better determine the next steps:
Have you tried rebooting your headset by turning it off and then turning it back on?
Have you tried using a different charger/outlet?
Has the headset ever been dropped/mishandled?
We'll be looking forward to hearing back from you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to us so quickly on this. No worries, we're here to help. We can assure you that we will get to the bottom of this together. Let's get this moved over to our private messaging section so that our specialists can take a further look into this. You can get there by Please selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I got some news. Sadly, there's no fix for the issue; the only option is to request an RMA. Fortunately, it seems purely cosmetic, so I'll keep the device; I don't want to risk getting this one replaced by a potentially defective unit (this is my second one already).
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