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Quest 3 Left Controller not working

gold_monk3y
Honored Guest

It was working fine and then suddenly stopped. It tried to do a firmware update and it will make it to 66% …. does this 3 times and then fails.

Tried all of the “fixes” in the forum ( unpair and pair,  factory reset, try different brands of batteries)  but it will not work.

I think it has something to do with the update needed.  Any other solutions?? 

1 ACCEPTED SOLUTION

Accepted Solutions

Chefdan57
Honored Guest

I was having the same issue being stuck at 66%. No matter how many times I tried to unpair and re-pair, still stuck at 66%. Until I left the battery out of the controller for 24 hours. The first pairing the controller updated all the way to 100%. LEAVE THE BATTERY OUT OF THE CONTROLLER. It will fix your problem

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @gold_monk3y. Thanks for bringing your left controller concerns to our attention. We know how important it is to use both controllers while gaming, so we'd be happy to continue working with you to get to the bottom of this! 

With you already attempting some troubleshooting steps, we'd love to make sure the following were completed as well, just in case: 

  • Remove any third party accessories from the controller.
  • Remove the controller battery for 30 minutes.
  • Make sure you're not connected to an unsecured network.
    • If so, test connecting to a different Wi-Fi network or hotspot.

Of course, if any issues continue, do send us a PM! To do so, please select our name to get to our profile page, or click here while signed in to the community. We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We just wanted to swing by to see if any further assistance was needed in getting your controllers up and running smoothly. If so, do let us know! We'd love to continue working with you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No, still not working 

the upload of the update goes up to 66%, no changes

Chefdan57
Honored Guest

I was having the same issue being stuck at 66%. No matter how many times I tried to unpair and re-pair, still stuck at 66%. Until I left the battery out of the controller for 24 hours. The first pairing the controller updated all the way to 100%. LEAVE THE BATTERY OUT OF THE CONTROLLER. It will fix your problem

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