12-29-2023
08:21 AM
- last edited on
07-22-2024
08:39 AM
by
TheAntiSocializ
It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other solutions??
Solved! Go to Solution.
01-18-2024 06:10 PM
Thanks for getting back to us on this. We hate to hear that you are still having trouble with your left controller after troubleshooting. This is definitely not the experience we want for our fellow gamers, so rest assured, we'll be happy to continue assisting you.
To start, let's move this conversation over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.
01-01-2024 03:37 PM
Mine is also not working, just gets the blinking SOS LED light. I'm an idiot because I did a factory reset now I can't even get into the main menu.
01-04-2024 03:58 PM
Hi there, @chuckypow and @Ihiryu1! We certainly don't want this to continue pulling our users away from the virtual world, so we appreciate you both bringing that Quest 3 controller issue to our attention! To start, are you able to let us know if the controller is not powering on at all, or is it disconnecting randomly @chuckypow? If it is temporarily losing power or restarting, this may be the result of the battery output diminishing with use so that the battery is not providing its full power output potential. This diminishing output effect varies across different battery brands, so we highly recommend that they try a different brand of battery in the controller. Aside from that, please test out the following if you haven't already, and let us know if anything changes:
01-07-2024 11:01 AM
Hey, hey @chuckypow! We're checking in to make sure you were able to get that controller issue fixed, or if you've run into any further trouble with that at all. We'd love to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out if those steps didn't work!
01-08-2024 05:24 AM
Nothing worked. It is still a dead controller. Getting extremely aggravated with this!
01-08-2024 09:51 AM
Hi again, thank you for your ongoing patience. We have a few more questions to get a better understanding of what may be causing your issue with your controller:
Please answer these questions and provide as much detail as possible so that we may continue to assist you.
01-08-2024 05:30 PM
Have tried different Energizer batteries, new and rechargeable. Left controller is the one not working. It has a flashing white light. It will not pair, no problem with the right controller at all.
01-08-2024 05:32 PM
I think it was something to do with the firmware update it had to do. Was working until that.
01-18-2024 06:10 PM
Thanks for getting back to us on this. We hate to hear that you are still having trouble with your left controller after troubleshooting. This is definitely not the experience we want for our fellow gamers, so rest assured, we'll be happy to continue assisting you.
To start, let's move this conversation over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.
01-19-2024 07:54 AM
Hey @chuckypow! We see that you sent us a PM. We really appreciate it, and you should hear back from us shortly!
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