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Quest 3 - Lens Fog?

Anonymous
Not applicable

Hi, I received my Quest 3 today. When looking through the headset, the image appears to be foggy. As I received the package when it was dull outside, the headset has not been exposed to any sunlight. I have tried cleaning the lens inside the headset with a new lens cloth, but to no avail.

Is this a fault?

1 ACCEPTED SOLUTION

Accepted Solutions

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey everyone in this thread! Lenses are super important for a great VR experience, and it's definitely not ideal to have blurry lenses for a brand new Quest 3. 

If you haven't yet, I would suggest attempting to clean your lenses with only a dry microfiber cloth, starting from the center of the lens and gently wipe in a circular motion moving outwards. 

After that, if your lenses are still blurry and unclear, I'd suggest opening a ticket with the Support Team here

Make sure you smash that Kudos button!

View solution in original post

74 REPLIES 74

Anonymous
Not applicable

Did you remove the plastic protecting each lens

Anonymous
Not applicable

Yes. Did this prior to setup.

eclipse.88660
Honored Guest

I am having the same exact issue.  Anything that is why looks like it is foggy.  I have even tried to clean my lenses with a microfiber cloth and it doesn't help.

Anonymous
Not applicable

Are you both talking about the cameras and how you see your room or is this in a game or app

 

F. L

eclipse.88660
Honored Guest

This is in an app or just in the oculus settings, not with the cameras. 

slybee
Honored Guest

Same problem for me also , it just looks hazy like the lenses are dirty but no amount of cleaning is helping.

Its causing ghosting with some of the brighter texts and logos.

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey everyone in this thread! Lenses are super important for a great VR experience, and it's definitely not ideal to have blurry lenses for a brand new Quest 3. 

If you haven't yet, I would suggest attempting to clean your lenses with only a dry microfiber cloth, starting from the center of the lens and gently wipe in a circular motion moving outwards. 

After that, if your lenses are still blurry and unclear, I'd suggest opening a ticket with the Support Team here

Make sure you smash that Kudos button!

agnes-arts
Explorer

I am experiencing the same issue. It becomes more noticeable when looking into a bright spot. This might be related to the pancake lenses. 

ECol59
Honored Guest

Same issue. Just opened a ticket for it. Glad to see it’s not just me. I especially notice it in Dungeons of Eternity and any like dark room areas. Just looks real foggy. Hope they can fix it! 

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