01-30-202403:24 PM - last edited on 01-31-202407:13 AM by TheLegend27
Hello All,
3 days ago I bought a Quest 3. The image quality was amazing, the motion was super smooth however there was 1 dead pixel. So I replaced it with another one today. The 2nd headset is like a different model. There is unbearable glare all over and the fan noise so loud. I did not hear the fan at all with the 1st set which actually I pushed much more. How come same model headsets may differ that vast? Tomorrow I will replace it again. Hopefully 3rd one is the charm otherwise I will get a refund.
Thanks for the follow up Meta. Let me update you. I already changed the 2nd headset. There is no fan noise with this headset. The mura is gone, however 3rd headset has also glare but slightly less than the 2nd headset but not as good as the 1st one. It is not fun at all to watch Youtube videos or play Red Matter 2 as I barely can see in details in high contrast scenes. I generally play Flight Sims like DCS. the performance is ok and glare is not noticeable unless night flying takes place. This is a promising headset with a good price tag however losing its potential with this glare issue and also its inconsistent product quality.
Hey @Chikomambo! We know how inconvenient it is to receive a device that has display issues. Making sure our customers have the best experience with our headsets is our top priority, which is why we'd love to take a closer look into this. We noticed you mentioned returning your second Quest 3 headset. If you haven't already, we'd love to look into further options. Please let us know if you've returned the device or not, so we can provide further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I returned the item today, and will replace with another one tomorrow. I am really hoping this time it will work out. Otherwise I will ask for a full refund and get another brand. to be honest, it look like a nice product but seems like it has been rushed for retail. I bought this product to have fun but so far it is a bit frustrating. On the other hand at least there is a customer service working well and hears the customers...
We definitely hear your and other users feedback! This isn't something we plan for our customers to experience, and we truly apologize that you have to go through this. Please reach back out if you do have any issues with your new device, because we want to take a closer look into this and see why you continue to receive damaged devices. We hope you have a wonderful rest of your day, and we'll be patiently waiting to hear back from you about the new device you are purchasing tomorrow.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for the follow up Meta. Let me update you. I already changed the 2nd headset. There is no fan noise with this headset. The mura is gone, however 3rd headset has also glare but slightly less than the 2nd headset but not as good as the 1st one. It is not fun at all to watch Youtube videos or play Red Matter 2 as I barely can see in details in high contrast scenes. I generally play Flight Sims like DCS. the performance is ok and glare is not noticeable unless night flying takes place. This is a promising headset with a good price tag however losing its potential with this glare issue and also its inconsistent product quality.
Hey there @Chikomambo! Thank you for the update. Why don't you send us a PM so that we can gather some important information from you to look into possible warranty options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Chikomambo! We got your PM, we will be right with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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