Hope everyone is having a good night. Picked up quest 3 as an upgrade from my quest 1 and It seems to be giving me a lot more errors than I previously encountered on quest 1.
I was playing Steam VR via the Oculus link cable (purchased from Oculus (Pre Meta) directly when it was released for Quest 1) And playing Hotdogs Horseshoes and Handgrenades on the same settings I previously used on Quest one. The game was playing fine, about an hour In I got an alarm tone and an overheating warning on the headset and immediately shut it down to prevent damage to the headset. Is anyone having similar issues with the quest 3?
This is the second headset I have gone through due to having to return one for dead pixels.
Howdy! We see you're getting an overheating warning while playing your Meta Quest 3. We know it's never ideal to experience any issues with our devices that stop us from fully enjoying our devices, so we want to get this fixed up as fast as possible! We'd love to get in touch with you to discuss possible options, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hi! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
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Got the same message on the Quest 3, while using Amaze VR trying a new Concert in MR mode.
i’m on the latest v59 version and have used the app before without any issues, ok the app is from App Lab so it might be a reason. Will try to see if it’s specific for that concert or if it can be reproduced again.
I was watching YouTube and received this message. Is this expected behavior or a defect and I should exchange my headset while I’m still under warranty?
Hello there, @Scarte24! We understand that receiving an overheating warning on your headsets is a cause for concern. Rest assured, we are here to address this issue and ensure that you can fully enjoy your VR experience safely. Some personal and sensitive information will be needed in order to provide you with the best assistance. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are eagerly awaiting your response so that we can collaborate and get you back to gaming in no time!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Scarte24! Just checking in. We want to make sure you're able to enjoy your headset in peace, so if you're still facing an overheating issue, please don't hesitate to send us a private message. We would be more than happy to assist you and explore the available solutions for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Will0039. Thank you for bringing this to our attention. We know seeing this warning is interrupting your gaming experience, and we'd love to take a further look into your device to make sure you're able to enjoy VR safely. So that we're able to gather more details, please send us a PM! To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us!
We look forward to speaking with you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @Will0039! We were just reaching out to see if you still needed any help with the issues you were having with your Meta Quest 3. If so, please let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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