Quest 3: Meta TV Eco videos and 'Switch screen' button issues

[Gazonymous]

I have had a Quest 3 for just over a week. It's my first VR console. I am using v68 of the software.  Up until now, everything has worked well. However, today I have encountered two issues which might be related...

1. I can play 360 videos on YouTube VR without a problem. However, when I go to to Meta TV and try to watch the Eco Quest videos, they don't play. I hear the audio, but only see 3 white dots on a black background as if the video is loading. I have added the video to my cache, but even though it has downloaded, the problem persists. Very frustrating!

2. On the main consiole, there is a 'Switch Distance' button next to the Notifications button.  This is fully finctioning before I open Meta TV.  However, when I exit Meta TV this button is now grayed out and a text message pops up when I hover my finger on it which says 'unavailable'.  The only way to remedy this is to restart the Quest.

I have tried to see if other people have experienced weither of these issues but have not been able to establish that.

Any help or advice please?

[MetaQuestSupport · Accepted solution]

Hey @Gazonymous !

We understand that you are having issues watching videos on Meta TV. We suggest you to try the below troubleshooting steps:

• Restart the Headset
• If any changes caused this to start, undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc.)
• Log out and back into the phone app
• Uninstall that application, restart the headset, and reinstall the application.

If this doesn't solve the issue, please send us a private message and we will look into it further.

[Gazonymous · Accepted solution]

Thank you.  I have tried your solutions and one of them seemed to work.  I think it was probably logging out of Meta Horizon phone app and logging back in which did the trick.