Quest 3 Microphone not working

[slj3jaj2.2023]

We got the oculus 3 for Christmas, but our son didn’t really begin to use it until the end of Feb/early March.  By the end of May, the microphone wasn’t working. We have tried cleaning it with air in a can, and resetting the microphone and headset. I even ordered a set of external headphones that include a microphone and tried to plug those in with no success. 
Nothing has helped, and it makes it really difficult for him to play Gorilla Tag and Yeeps 

[MetaQuestSupport]

Hey @slj3jaj2.2023,

We can really understand how frustrating it can be not being able to enjoy the audio experience while playing any games.

Could you please try these troubleshooting steps:

1. Make sure the microphone is clean and not obstructed (On Quest 2, the microphone is 2 pinholes located a few inches apart one, on either side of the nose. On Quest 3 the microphones are built into the front plate and the center camera. There is one on top of the center camera and one on either side just below the center camera.)
   • Remove any unsupported third-party accessories that may block the microphone (such as a third-party facial interface, etc.)
2. Test with multiple games/apps
   • If happening only in one game/app, check the game/app permission to make sure microphone is enabled
3. Reset Microphone
   • Settings > System > Sound > Toggle Microphone
4. Reboot the headset
5. Factory reset

Please let us know if the problem still persists.
 

[slj3jaj2.2023]

After attempting all of the suggested solutions the microphone still doesn’t work on any app. 

[MetaQuestSupport]

Ohhh that's a very odd situation!

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