I need help, for some reason my VR (quest3) doesn’t load.
It turns on and loads into pass through but nothing loads, not horizon, not my library, not my profile nothing. if i try tap my headset twice to go to my home it says the boundary setup thing and my controllers show up but don’t do it anything, same thing for when i turn it off, i can’t click anything it does nothing. Please help
Hi there, @Spamton64! We certainly want to help make sure your headset is working in tip-top shape, so we appreciate you bringing those loading issues to our attention! To help us get a better grasp of what might be causing this issue, we have a few questions and troubleshooting steps we'd like you to go through for us. Please proceed with the following whenever you have the time:
When did this issue first begin and did anything change beforehand?
Does your headset still show as paired in the Meta Horizon mobile app? If possible, try uninstalling/reinstalling the app, then logging back in to check!
Is your headset completely up-to-date? Try following the best practices here to ensure that software stays updated!
Is the device able to fully charge?
Perform a hard reboot on the headset with these steps:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
When completed, test the issue once more.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, I have the same problem. since about 3 days ago The headset is paired to the application I did a factory reset today. For 1 time the headset worked properly. But everything failed again I think this error is related to the latest update
We understand that your Quest 3 is not loading. We will help you to resolve this issue. Can you tell us about the troubleshooting steps you have tried. If you haven't tried a hard reboot, we suggest you to perform a hard reboot in this case:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
When completed, test the issue once more.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, Thank you for your response. I have tried hard reboot, and the issue persists. I have performed a factory reset multiple times. Initially, after each factory reset, everything functions correctly. However, after the first reboot and a few minutes of device usage, everything malfunctions again. Today, immediately after a factory reset, I disconnected the device from the internet. So far, there have been no issues. I suspect that if the device reconnects to the internet or receives an update, everything will fail. Furthermore, I have not installed any new software after the factory reset. I strongly believe that the problem lies with the latest update. The specific issue is: The controller works, and the cursor moves. Buttons and icons are recognized as indicated by the cursor's sound and color changes. However, no new apps can be opened or closed. None of the menu icons work. I can only perform actions within an already open app.
Hi, Thank you for your response. I signed out of the application and restarted it. The headset is paired with the application, but my issue hasn't been resolved.
I noticed something interesting: If I disable Wi-Fi before shutting down the headset, it works fine when I turn it on again. However, if Wi-Fi is enabled before shutdown, everything stops working after I turn it back on. I've tried power off and on and rebooting the device multiple times to work again.
I believe this issue is related to the latest update. I've been using this device daily for about 6 months and haven't encountered this problem before. Hopefully, it will be fixed in a future update.
Thank you, and please let me know if you have any other suggestions.
We appreciate all the troubleshooting you have already been doing along with us to get to the bottom of this issue.
If you believe this issue could be a result of a recent update on your device we would like you to submit a bug report to our engineering team by following this link.
Once our engineering team are aware they will be able to get to the bottom of what is causing your issue so we can get you back on your device in a future update.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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