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Quest 3 Right Controller Keeps losing connection

RealLivingLegend
Honored Guest

Have a continual issue with the right controller losing connection while playing. A message pops up asking to press a button in the controller to reconnect. Sometimes this appears to work other times it takes quite some time before reconnecting. 

I can see in my app that it always shows the controllers are connected. 

Is this as defective controller? 

 

11 REPLIES 11

MetaQuestSupport
Community Manager
Community Manager

Hey there, @RealLivingLegend! We know how crucial it is for your controllers to work the way they are intended in order for you to have a seamless VR experience. Rest assured, we're more than happy to look into this issue further for you. Just to ensure we are on the same page, please answer the following questions:

  1. Does the controller have a full charge?
  2. Do you see a blinking or solid light on your controller?

We look forward to your reply and getting you back on the right track. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Valley2024
Honored Guest

I am having the same problem, right controller.    New to MetaQuest 3 as of Dec 2023.  My controllers have a full charge with full bar. 

Hey @Valley2024! Thank you for bringing this to our attention. We'd love to look into this further for you. Please send us a PM by selecting our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, @Valley2024. We wanted to follow up with you and see if you still need assistance with your controller issue! We will be patiently waiting for your response and hope to get you back on track!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same right controller connection issue as others on this thread including the error message. Controllers are charged up and the lights are on. Thank you for your help.

The issue with mine was a battery connection issue. I had the rechargeable battery which was not fitting tightly so movement of the controller was losing the battery connection. When I tested with a regular battery I did not have an issue. A replacement rechargeable battery solved the issue. My suggestion would be to start by trying a different battery and see if the issue is solved, if so it is the battery connection causing the issue 

AoS.Wasted
Expert Protege

I think mines is a connection issue with the rechargeable battery also. Will try tonight using normal batteries again.

The reset procedure isn't working for me I only get some kind of 'bug report' screen and don't really think anything is reset.

MetaQuestSupport
Community Manager
Community Manager

Hey @LuckieHowlett! We have received your PM, and someone will be reaching out to you shortly, so please keep an eye out for that!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No disconnect yet since reverting back to battery instead of charging dummy.. think it's pretty clear the charging dummy is just not sized right.. @MetaQuestSupport do you know if you guys have a new hardware revision for the charging dummies?

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