08-10-202409:28 AM - last edited on 08-11-202409:49 AM by TheAntiSocializer
I have tried using chat support (It failed and told me to try a different method). I tried email support, they ghosted me after the first reply and didn't respond to follow up. I tried twitter, again, no response. So now I am here, hoping I can get my quest 3 controller replaced without sending in my headset. I can't afford the 75 dollars and I can't afford to have a brick of a device as I use it daily, for multiple hours. I also am one of the few people with a Logitech MX ink atm, and it would be nice to have my controller in a functional state for a proper comparison. I have been nothing but gentle with my VR hardware and its astonishing that it is failing this quick. I was lucky my quest 2 never had that issue I suppose.
Hi there, @Gatorzgaming! We understand this must be frustrating, especially when you treat your VR hardware with great care! Please send us a DM and we will do our best to get this sorted out for you as soon as possible, so you can conduct a proper comparison to the Logitech MX ink and get back into the Metaverse!
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Hi there, we appreciate you getting back to us about this. Could you provide us with the ticket number of your email case so we can look into it for you? Thank you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Gatorzgaming, please feel free to give our DMs another go! Sometimes this error occurs for our Forums users, but it usually clears itself up after a short while.
Posting your ticket number here is also an option, though we may have to move this conversation back to DMs later on.
We're happy to help either way!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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