cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 - Right lens displays doubled and distorted image.

Gristle
Honored Guest

I purchased the device today, and after an hour of use the right lens began glitching out and flashing.  I restarted the device and it didn't help.  As I was trying to navigate through settings to figure out a solution, the problem changed, and now the right lens displays a doubled image, with the second image rotated from the first, making the device unusable.  Not sure how to proceed, I think I have a faulty device on day 1.

2 REPLIES 2

Gristle
Honored Guest

Editing to add, I also factory reset the device and it didn't fix the issue.

TomCgcmfc
MVP
MVP

If you bought it new from the meta store contact meta support and start a ticket (search this forum site for how to contact them, or just do a bit of googling).  Sounds like you may need a replacement.  If you bought it from an authorized meta dealer, contact them for a replacement.  If you bought it used, contact the seller I guess.  In any case, good luck mate and cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?