cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 Screen freezing when connected to PC

Tollshock
Honored Guest
Hello everyone,
 
I have a big problem with the Quest 3 when it is connected to the PC.
The screen freezes continuously, even when I am only on the desktop of the PC. The Quest is connected with a JSAUX Link cable, but the same problem also occurs via wifi. Sometimes the connection runs for 20 minutes, sometimes only 30 seconds.
I don't know what else to try, I have reset the entire Quest, downloaded all updates again but nothing changes. The PC I'm using is a high end Alienware PC, so I don't think there are any problems with the graphics card or similar.
 
I really need some help...

 

 

3 REPLIES 3

chris.o.yul
Expert Protege

It does smell like a data transfer issue.

Is your PC wired to your router?
Also, if possible, try another cable to rule out this likely problem source. 

MetaQuestSupport
Community Manager
Community Manager

Hey @Tollshock, we’re just dropping in to see if we could provide some assistance with the Quest 3 issue you're having while connecting with the link cable. First off we would like to thank, @chris.o.yul for providing some troubleshooting suggestions, if you haven't already attempted. Please let us know if you are require further help with getting this resolved for you. Looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello once more, @Tollshock. Any updates you have for us? We would love to know if things have been resolved or if you would like us to assist you further. We appreciate the time and understanding. We look forward to hearing back soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?