Get my first VR headset the Quest 3. I got home unboxed and haven been stuck at meta logo. I have factory reset it, rebooted, everything. It’s fully charged but haven’t even completed setup can’t get past the download and boot up. What do I do?
Same here. Factory reset twice (power + - volume) on boot screen and then goes into the spinning and fading meta logo. Happened when the headset would not charge until swapped usbc cable. Now unusable. Unsure who to contact. Expensive device for zero support
Hey there, @BreezyTD, @Qwoos, and @christian.faur! We are sad to hear that you all are experiencing an issue with your Quest 3 being stuck on the Meta logo screen. We want you to know that we are here to help get you back to VR gaming as soon as possible. In order to provide the best support possible, we ask that you send us a PM so that we can collect some sensitive information regarding your device and Meta account. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Please let us know if you have any further questions or concerns.
Hey there, we wanted to follow up with you all and see if you still need any help with your Quest 3 headset that is stuck on the Meta logo. Let us know; we are here to help!