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Quest 3 Wont turn on even when fully charged

LockJoe
Honored Guest

So my Quest 3 had just arrived today, i played a few games on it, and it worked perfectly. Until the screen turned completely black with the sounds still playing. I turned the headset off and then on again, didn't work. So i tried to factory reset the headset, tried turning it back on and it would not turn on anymore even with full battery. Tried holding the power button, doesn't work and tried holding both Power and -Volume. And still doesn't work.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @LockJoe, thank you for getting in touch with us about this. We'd like to collect a little bit of private information from you, so send us a message by selecting our name to get to our profile page, or clicking here: https://metaque.st/CommunitySupport. After that, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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