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Quest 3 & 2 No sound detected in Oculus PC software

Scan_X
Protege

Since 2 days, I have no sound on my Quest 2 and 3. The Oculus PC software is red for sound. (with link and air link).

Nothing happended on my PC and Quest headsets before, no update, nothing special.

Usuly I use Virtual Desktop because quality is better (a shame of Meta) but for simracing I use usb link.

Help please.

2 ACCEPTED SOLUTIONS

Accepted Solutions

gnuffe
Adventurer

I assume that your issue is caused by a broken update. If, for instance, you turned off your Wi-Fi, PC, or experienced a power cut while a background update to the Oculus software was ongoing, there's a chance you may have corrupted a file.

If this is the case, you can easily fix this by repairing or reinstalling the Oculus software.

To repair (fast option): To repair your Oculus software, follow these steps:

  1. Open your PC settings.
  2. Navigate to 'Apps.'
  3. Find the Oculus app in the app list (you may want to search for it).
  4. Click on 'Oculus,' then go to 'Properties.'
  5. The Oculus app should start and show a repair option. Click it and wait.

To reinstall: To reinstall the Oculus software, visit this link: Oculus Setup and click on the 'Download' button. If it tells you that you already have the Oculus software installed, there should be a button to 'Uninstall and Reinstall' the software. Click it and wait for the download to complete.

If you've followed these steps correctly, you should be able to determine if the software was causing your audio problems.

With a bit of luck, this might resolve your issue. I hope you can figure out your problem quickly. Good luck, and have a great day!

View solution in original post

Thanks a lot @gnuffe it's working ! 🍻

View solution in original post

7 REPLIES 7

gnuffe
Adventurer

I assume that your issue is caused by a broken update. If, for instance, you turned off your Wi-Fi, PC, or experienced a power cut while a background update to the Oculus software was ongoing, there's a chance you may have corrupted a file.

If this is the case, you can easily fix this by repairing or reinstalling the Oculus software.

To repair (fast option): To repair your Oculus software, follow these steps:

  1. Open your PC settings.
  2. Navigate to 'Apps.'
  3. Find the Oculus app in the app list (you may want to search for it).
  4. Click on 'Oculus,' then go to 'Properties.'
  5. The Oculus app should start and show a repair option. Click it and wait.

To reinstall: To reinstall the Oculus software, visit this link: Oculus Setup and click on the 'Download' button. If it tells you that you already have the Oculus software installed, there should be a button to 'Uninstall and Reinstall' the software. Click it and wait for the download to complete.

If you've followed these steps correctly, you should be able to determine if the software was causing your audio problems.

With a bit of luck, this might resolve your issue. I hope you can figure out your problem quickly. Good luck, and have a great day!

Thanks a lot @gnuffe it's working ! 🍻

gnuffe
Adventurer

Heck yea!

I hate to be that guy, but you know that it'd really help out if you click the 'Accept as Solution' button on the message that worked out for you.

This shows people that your issue is resolved

As always, i'm glad i could help!

I love seeing this kind of help between users on the Forum! It brings a tear to my eye. 😊

Since your answer clearly worked, I went ahead and hit that 'Accept as Solution' button for you! Thanks for helping out. 💙

Make sure you smash that Kudos button!

thanks. i appreciate it!

Thanks!  That repair option worked for me too.  I'd just gone from Quest 2 to Quest 3 and doing that repair got the audio back for PCVR games

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