Quest 3 and Move - Garmin HRM+ pairs but heart rate not showing after first connection.

[ravenstar68]

Equipment

Garmin HRM+ chest strap.
Quest 3 128GB headset.

Steps to reproduce.

1. Start with HRM+ not paired
2. Clear Move Data in move app.
3. Set up Move App
4. Select connect Heart Monitor and then Pair HRM+ - Heart rate Shows in HUD correctly.
5. Turn off Headset
6. Start Headset again and check HUD - Heart rate no longer showing .
7. Tried Unpairing and re-pairing HRM+ and turning off Heart Rate in Move app and re-enabling but Heart Rate still fails to show.
8. Also attempted to use Disconnect in the bluetooth settings to disconnect the HRM but disconnection fails.

The only way I've successfully got the heart monitor to show again is by clearing the Move data and setting up again.  Clearly this is not acceptable as you lose your Calorie and hours move progress,

I'd be grateful if support could look into this based in the symptoms I'm seeing and the fact that some people are reporting the following:

1. The hear rate displays correctly in the quest 2
2. This only happened after a recent software update on the Quest 3

I would suggest that the issue is with the Quest 3 software.

If anyone else has a solution to this, I would be grateful though.

Thanks

[ravenstar68]

To add to the above.  I hadn't used my quest 2 for a while and it was running an old software build. 

When I tried the Move app and the Garmin HRM+ I was experiencing the same problem until I moved to the latest build of the Quest 2 Firmware. 

After installing the latest quest 2 firmware the Heart rate was visible in the Move app.

Therefore I would suggest your software team have a look at what they did in the bluetooth code in the Quest 2 and compare it to the current Quest 3 bluetooth code.

[MetaQuestSupport]

Thanks so much for sharing your experience with the community! We certainly know how important it is to stay on top of our health, and we're happy to help wherever we can!

Can you let us know if you're seeing any issues with any other games/applications, or within the Home Environment? If you haven't already, please switch off the Connect Move to Meta Horizon Mobile App in the Move settings panel, log out of the Meta mobile app, and then restart your headset and your phone before logging in and reconnecting.

[MetaQuestSupport]

Hi again, @ravenstar68! We're following up to make sure you got our last message and see how things are going. We are looking forward to hearing from you!

[ravenstar68 · Accepted solution]

Sorry for the delay.

Here's what I've found works for me.

No need to shut off pairing for either mobile or Heart rate in the App.  What fixed it for me is the following.

In Move->Settings->Display

• Turn Option to Off
• Turn Option back to Top (or Bottom)

Once this is done the Heart rate displays again until the next time the Headset is powered down.

[MetaQuestSupport]

Hey there @ravenstar68,

We just wanted to check in and ask if you're still experiencing an issue.

If so, then please don't hesitate to get in touch.

We hope you're having a great time working out in VR!

[ravenstar68]

I'm still having to turn off the Heart Rate display and then turn it back on again every time I restart the Quest 3.  So if you can ask the software team to look into why this is the case I, think we'd all be grateful.  Apart from that, it's working.

[MetaQuestSupport]

Hi @ravenstar68,

Thank you for your feedback!  We take our users' concerns to heart, what we suggest is to submit a bug report by going here!

If you have any other questions/suggestions, our support is of course open to all requests on Meta Portal and Meta Quest devices!

Wishing you a nice day!

[BruNYC]

Hi Guys - I'm experiencing the same issue - my heart rate will not show in the Move app.  I started with a Polar H10 and can successfully pair with the Quest 3, but  no heart rate shows in Move (I know the device is working properly). I have literally tried every solution on these pages a dozen time including uninstalling/reinstalling resetting my headset to factory, and resetting the monitors and still nothing.  I went so far as to buy the Garmin Dual as well and exact same issue. I can pair, but nothing shows in Move. I came from a 30+ year career in IT - it's not me,  Obviously there's a Quest issue given the here number of people reporting the issue.  Has anyone figured this one out? Thanks!

[Lady_Death_Strike]

I am also having an issue. When I first got my Quest 3 I didn't have any problems with my heart rate showing. I just had to make sure that my monitor was broadcasting. I have since had to reset my headset to factory and it no longer worked when I tried to connect it again.  When I am broadcasting the headset will show that my device is connected to my fitness tracker and I will get a notification when I first turn on my headset that I can "now see my heart rate if I choose that setting in the Move app". I go to the move app settings and there isn't anything listed about that and no toggle to choose to show it. I have unpaired and repaired my fitness device to no avail. My Quest 2 still works even though the settings no longer have the toggle in Move, but I had the toggle chosen before whatever update was made to the app this last time. No matter what I do I cannot get my heartrate to display in the overlay on my Quest 3.