08-10-202406:56 AM - last edited on 08-11-202410:35 AM by NolaBaby
Equipment
Garmin HRM+ chest strap. Quest 3 128GB headset.
Steps to reproduce.
Start with HRM+ not paired
Clear Move Data in move app.
Set up Move App
Select connect Heart Monitor and then Pair HRM+ - Heart rate Shows in HUD correctly.
Turn off Headset
Start Headset again and check HUD - Heart rate no longer showing .
Tried Unpairing and re-pairing HRM+ and turning off Heart Rate in Move app and re-enabling but Heart Rate still fails to show.
Also attempted to use Disconnect in the bluetooth settings to disconnect the HRM but disconnection fails.
The only way I've successfully got the heart monitor to show again is by clearing the Move data and setting up again. Clearly this is not acceptable as you lose your Calorie and hours move progress,
I'd be grateful if support could look into this based in the symptoms I'm seeing and the fact that some people are reporting the following:
The hear rate displays correctly in the quest 2
This only happened after a recent software update on the Quest 3
I would suggest that the issue is with the Quest 3 software.
If anyone else has a solution to this, I would be grateful though.
To add to the above. I hadn't used my quest 2 for a while and it was running an old software build.
When I tried the Move app and the Garmin HRM+ I was experiencing the same problem until I moved to the latest build of the Quest 2 Firmware.
After installing the latest quest 2 firmware the Heart rate was visible in the Move app.
Therefore I would suggest your software team have a look at what they did in the bluetooth code in the Quest 2 and compare it to the current Quest 3 bluetooth code.
Thanks so much for sharing your experience with the community! We certainly know how important it is to stay on top of our health, and we're happy to help wherever we can!
Can you let us know if you're seeing any issues with any other games/applications, or within the Home Environment? If you haven't already, please switch off the Connect Move to Meta Horizon Mobile App in the Move settings panel, log out of the Meta mobile app, and then restart your headset and your phone before logging in and reconnecting.
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Hi again, @ravenstar68! We're following up to make sure you got our last message and see how things are going. We are looking forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm still having to turn off the Heart Rate display and then turn it back on again every time I restart the Quest 3. So if you can ask the software team to look into why this is the case I, think we'd all be grateful. Apart from that, it's working.
Thank you for your feedback! We take our users' concerns to heart, what we suggest is to submit a bug report by going here!
If you have any other questions/suggestions, our support is of course open to all requests on Meta Portal and Meta Quest devices!
Wishing you a nice day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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