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Quest 3 boundary moving slightly on power cycle

Occupunk
Heroic Explorer

Its been happening for a couple days nows. On my quest 3, the saved boundary moves from around 6 inches to a foot in the room in a random direction (its shape does not change, but its position in the room does). I have not seen it before until now.

Is anyone else seeing this?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Occupunk! We definitely want you to be situated comfortably within the VR world, so we'd like to help out with your boundary! For some clarification to start with, has your play area changed recently? Have you tried different play spaces? Also, has the tracking ever worked properly before? When does this issue occur? Does it happen in the Home environment or in menus? Keep us updated and we can continue from there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks. Nothing different about the room. Same space I used with quest 2 and then since quest 3 came out. Started two days ago, and happened two nights in a row, but it didn't happen tonight. I was mainly curious if anyone else was seeing it. I guess not. Hopefully, it will be an occasional thing,.

Hopefully it was just a one-off type of issue, but if not, some things that can cause issues with boundaries would be: 

  • Lighting changes (if the room is too bright or dark).
  • Having a reflective surface nearby, such as window reflections, polished surfaces, mirrors, etc.
  • Being in a room with low contrast between objects, such as a room with a lot of the same color, all white walls, etc.
  • Dirty tracking cameras. You can clean the cameras by following our guide here.

We hope this helps! If you experience further issues, please feel free to let us know. We'd love to continue investigating together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We want to make sure that you are fully taken care of and wanted to check in! Have you experienced this issue again since your last reply? And was there anything else we could help with? We are hoping everything is well now!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Occupunk
Heroic Explorer

No, so far it hasn't heppened again. If it does, I'll try to figure out what I did differently.

Hey there again @Occupunk! We appreciate your swift response concerning this matter. Please don't hesitate to reach out if you run into further questions or concerns. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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