My quest 3 got extremely hot and smelled of burning. Right side of screen started to go black. Turned off and let it cool down. Now it has what looks like a blue burn mark to the lower right side and a dead pixel on the left. I wasn’t doing anything apart from using it as normal. I’ve never used any third party chargers and always take care of my devices. Reported the fault through meta help and requested a replacement. After a few emails back and forth they requested my address etc. That was over 2 weeks ago and I’ve heard nothing since. Emailed them 5 times again and had NO reply…. It’s under warranty until 2025. Can anyone help please. I’m worried it may catch on fire.
Hi, thank you for the quick reply. I have today received an email stating that a return label will be posted to me. Hopefully this matter will be rectified soon. . I have replied directly to meta support numerous times though and my emails were ignored
Hi, just a quick follow up on the issues I’ve been having. I received a return label which I have tried to use to send back the headset today with 3 different drop off shops. All said there was a problem with the label not working. The waybill number with dhl won’t accept for collection. I’ve been in a chat with meta support for an hour and she says I have 2 RMA numbers logged to my case. The one I have for the return of my headset is RMA 1412128352801612. This is linked to my return label. The out come of the 1 hour chat is that my case has now been sent to a specialist team to look into. This burning issue was reported around 3 weeks ago. I’ve finally got a returns label 2 days ago and drove 20 miles to 3 different drop off shops today to find it won’t work. Now I’m told to wait for contact from a specialist team. Oh and yesterday I received a lone power adapter through the post which I wasn’t expecting. The exact same one I have with my quest. It feels like I’ve only had quick replies from this community forum as I’ve had 5 emails via the returns system completely ignored after the initial maybe 3-4 back and forth and now it feels I’ve took 3 steps back waiting for another email from a specialist team regarding the DHL return label. Could you please look into this.
We understand that you are having issues with your headset and a replacement has been initiated by our team. We would invite you to send us a private message so that we can give you a clarity on this issue and get it resolved. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Just checking in! If you still need some assistance, you can shoot us a message in the DMs so we can look into this further. To do this, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!
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