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Quest 3 delivered with empty battery

Pepe.Silvia.Qc
Honored Guest

Anyone know if its bad? I don't want a damaged battery before I even try it.

3 REPLIES 3

Pepe.Silvia.Qc
Honored Guest

Nvm, I turned it on, the right screen is yellowish and the left one barely has lighting in the upper left corner. This is my second quest 3, the other one had dead pixels and bad camera. Horrible quality control.

Hey @Pepe.Silvia.Qc! We don't plan for our customers to have this experience. We know how this can be a take away from you VR experience which is why we'd love to look into this for you! We noticed you mentioned the screen being yellowish. Have you left the device in any sort of light source (sunlight)? Could you also inform us of any troubleshooting steps you've taken?

 

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Pepe.Silvia.Qc! We wanted to follow up and see if your still needing assistance with your device display. Please reach back out to us, so we can further assist!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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