Quest 3 display low brightness / left eye colors look washed out

[BVCVR.SHW03]

Good morning Meta Support team,

I've got a Meta Quest 3 headset exhibiting some display issues:

1) The colors coming from the left eye viewport appears to be washed out / desaturated compared to the right eye, and is quite distracting.

2) It appears the display in general is very low brightness compared to the other headsets I have on hand.

I've already tried to factory reset the headset, but the issues persists unfortunately. Any support with this matter would be highly appreciated. Thank you in advance!

[MetaQuestSupport]

Hey there! We certainly agree- the kind of display issue you're describing does sound distracting! Since you've already performed a Factory Reset, we'd like to check your warranty options! Please provide the following:

• Headset serial number (located on left-side strap, under QR code)
• Current country of residence

We look forward to your response!

[BVCVR.SHW03]

I sent you a DM with the information, thank you!

[BVCVR.SHW03]

Good morning,

Its been close to 2 months now and I still have not heard anything from the support team about getting this unit replaced. Can I please get a DM with an update on the request?

Thanks support.

[MetaQuestSupport]

Hi @BVCVR.SHW03,

I understand that you are waiting for an update regarding getting your Quest 3 replacement. We want to get this issue sorted for you as soon as possible!

In order to look into this for you can you please send us a private message with your case number.

To do so please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

Thank you for your patience.

We can't wait to get you back in the Metaverse!

[BVCVR.SHW03]

I'll go ahead and send a DM, however there was never a case number given to me.

[BVCVR.SHW03]

Unfortunately, I'm unable to send a DM as I'm getting a limit reached error. If I could have Meta Support reach out to me by e-mail, that would be greatly appreciated as I'd like to get this issue resolved as soon as possible.

Thank you in advance.

[KaminasWife]

Hey there! The Meta Support team isn't able to open a DM conversation with you, but you can send them an email here! Just hit the "this did not solve my issue" button! 

Hope this helps you out!