08-06-202409:35 AM - last edited on 08-07-202406:41 PM by BlueberrieSmoothie
Good morning Meta Support team,
I've got a Meta Quest 3 headset exhibiting some display issues:
1) The colors coming from the left eye viewport appears to be washed out / desaturated compared to the right eye, and is quite distracting.
2) It appears the display in general is very low brightness compared to the other headsets I have on hand.
I've already tried to factory reset the headset, but the issues persists unfortunately. Any support with this matter would be highly appreciated. Thank you in advance!
Hey there! We certainly agree- the kind of display issue you're describing does sound distracting! Since you've already performed a Factory Reset, we'd like to check your warranty options! Please provide the following:
Headset serial number (located on left-side strap, under QR code)
Current country of residence
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We certainly agree- the kind of display issue you're describing does sound distracting! Since you've already performed a Factory Reset, we'd like to check your warranty options! Please provide the following:
Headset serial number (located on left-side strap, under QR code)
Current country of residence
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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