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Quest 3 doesn't find my WiFi 6E network

TheodonKhel
Expert Protege

I just setup brand new Quest 3 and it doesn't detect my WiFi 6E network (router ASUS AXE-11000). 2,4GHz and 5GHz is detected. Quest Pro that I have used to have the same problem but it would eventually detect my WiFi 6E network after several reboots or/and waiting few minutes. Latest v57 fixed it for Quest Pro and from then on it would detect WiFi 6E network immediately or after 10-15 seconds. 

Unfortunately it's not the case for Quest 3. I tried a few different channels and restarted many times. Tired to add SSID manually. Nothing works. I can't really use WiFi 5GHz to play PCVR because I have several 5Ghz networks around me that cause interference so 6GHz is the only way.

Edit: After many more attempts of chaning channels and different settings on the router, restarts of the router and the headset I still can't get it to find it. It did show up for a brief while but when attempted to connect it says "can't connect, try again later" and disappears from the list. 

This is the exact same problem that happened on Quest Pro just more pronounced. Meta you need to address this issue. I have too many 5GHz networks around me so 6GHz WiFi is my only choice.

102 REPLIES 102

Same, Due to stutter issue with the cable link I bought a new Asus 6e router. Quest 3 is very inconsistent with finding the network. Sometimes it takes several minutes. sometimes even does not find it

 

True that and its stsill a problem please fix meta.

Hey @jAANUSZEK0700! We can totally provide you with any other information we have! Thank you so much for sending us that PM. we will try and assist you here. The great news is that the Quest 3 does support Wi-Fi 6E in areas where it is available, and that many folks are enjoying the benefit of a 6ghz network, especially where the 5ghz band is crowded. As for the specifics you are asking for, the publicly available information for the Quest 3 is located on the main store page HERE; however, they are not as detailed as you are looking for, as you mention. It seems you are reaching out because of the issue you are experiencing, in addition to wanting the specifications, and you might want to follow along to this forum thread as it may pertain to what you are seeing:  

 

What Wifi 6e routers currently works bug free with the Quest 3?

 

Also, you may want to submit a bug report to add your voice and data to assist with our engineers finding a resolution. You can do that at the link here:

 

Submit a Bug Report

 

One more thing, if you have more interest in Quest 3 from a development standpoint you can always look into the Oculus Developer Center, here:

 

We hope this helps

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

AliceinVRworld
Retired Support

Hello there everyone! I have been seeing a few posts about this and wanted to collect some information! 

  • Are you on a PTC build?
  • Software Version Meta Quest Mobile App:
  • Software Version Meta Quest Headset:
  • Submitted a bug report? 

Once I get this information I can proceed into providing this to our engineers! I want to make sure we can get everyone back on track! In addition, if no bug report was put it please do so 😊 following these steps here!

We are all mad here.

  • Are you on a PTC build? NO
  • Software Version Meta Quest Mobile App: 255.0.0.12.109
  • Software Version Meta Quest Headset: Now: 63 still exist - before 62.0.0.273.343.570372087
  • Submitted a bug report? NO
  • Which AP: TP-Link Archer AXE75 also tried ASUS RT-AXE7800

SubPhaser
Protege

Are you on a PTC build? I was on v62 and then i updated to v63 and PTC is turned off

Software Version Meta Quest Mobile App: 258.0.0.9.109

Software Version Meta Quest Headset: v63

Submitted a bug report? Yes in the other section

AP: I had TP link 6e before and now i have ASUS RT-AXE7800

 

WORKING OUT THE KINKS!??  Ffs, that makes no sense.  DOES THE QUEST 3 SUPPORT WIFI 6E OR NOT!?  I bought mine two weeks ago and have been wracking my brain trying to get it to connect to my wifi 6 router!  EVERYTHING indicates that this is supposed to be a no brainer.  FWIW, trying to connect to an Asus Predator AXE7800.   

AliceinVRworld
Retired Support

Hey there! Just checking in to see if this is still an issue and if more could provide the details I asked for above as well as the kind of router you're using!

We are all mad here.

SubPhaser
Protege

Hi, yes this is still an issue on V63 and I tested the V64 PTC update to and 6e network is not visible on quest 3.

Very important thing to note that my iPhone 15 pro works perfectly every day without any issues on that 6e network that quest 3 can't see.

Router name: ASUS RT-AXE7800

SubPhaser
Protege

Installed the new official V64(not on PTC anymore) and 6e network was visible for a breif moment and than it disappeared again. Yes I’m very close to my router and YES iPhone 15 pro still works flawlessly when connected to that 6e network. Please meta fix software so I can finally connect to 6e. 

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