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Quest 3 fan doesn't turn off

Coyote043
Honored Guest

So my MQ3 froze up today. And when I tried to do a hard reset...it made a sound that can only be described as "BZZZRT" out of the speakers and then shut off. Even though it's been powered off for over an hour,  the fan is still going loudly and it won't turn back on. 

 

Am I pooched? Starting to remember why I left Facebook in the first place...

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Coyote043. Thanks so much for bringing this experience to the community! We know how important it is to ensure our headsets are working safely, and we'd love to look into this with you. To start things off, we have a couple of questions for you listed below:
 

  • Did you see a fan error message when the headset froze, or when completing the hard reset?
  • Has the headset encountered any physical impact or liquids?
  • Is the LED indicator light activated? If so, what color does it show?
  • Did this happen in the middle of playing a specific game, or in the home environment?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Coyote043! We're following up to make sure you got our last message. Feel free to reach out to us at anytime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Fyneazwyne
Honored Guest

Hello this issue is currently having to me. I was completing the reset and the screen went blink and now the fan or buzzing sound is all that I happening. I can’t even power my headset back on 

Also lookin at my headset while it’s in the charging stand and there are no lights coming on the headset but it’s charging cause I see the headset charger light on. I’m still within the warranty what can I do

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