Bought a Quest 3 from a local Argos today and noticed that straight out of the box the fan is noisier than my ageing Q2, ramps up and down a LOT and also buzzes when I turn my head from side to side as if the blades are rubbing on the housing. Assuming that this isn't normal, what's the best course of action here?
I also notice that the right joystick is a little "notchy" when moving down, almost like it hits a detent I need to overcome.
Thanks for getting in touch with us at the Meta Support Team, we see you are having issues with you brand new device.
We want you to have the best experience possible when using our devices, so we recommend that you return your device to Argos so you can get a replacement with them to get you back in the game as soon as possible.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting in touch with us at the Meta Support Team, we see you are having issues with you brand new device.
We want you to have the best experience possible when using our devices, so we recommend that you return your device to Argos so you can get a replacement with them to get you back in the game as soon as possible.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Returned it to Argos today with very little issue.
Staff asked if I had a reference number from Meta, which I didn't, but I showed them this post and they accepted the return.
When they went to check the serial number it didn't match the one on the box, but the staff had come across this before. A quick call to the store manager and my swap was approved.
While I was waiting for the call with the manager I quickly googled the serial numbers not matching to find other Meta forum posts saying this was normal, that the serial on the box is for the kit as a whole, not just for the headset. Though my Argos staff had come across it before, they didn't know it was a deliberate thing.
Anyway, will test the replacement out and hopefully all will be well.
As above, the replacement process was virtually painless thanks to the awareness of my local Argos staff.
If possible, I'd like a little time to test the replacement headset since it likely came from the same batch as my faulty one, before this thread is closed.
3 weeks ago
- last edited
3 weeks ago
by KaminasWife
A few days later and replacement Q3 seems to be fine!
I consider this to be resolved, thank you for your help!
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