Quest 3 keeps restarting

[Hadoogn]

My quest 3 has had little use but when i went to turn it on it keeps restarting.

Battery is 100%, green light when plugged in. All peripherals including straps have been removed.

I have tried all the recommendations on the internet. is this that issue with the proximity sensor?

[MetaQuestSupport]

Hi @Hadoogn, thank you for bringing this to our attention. 

You've mentioned that your Quest 3 keeps restarting. We're keen to try and get this resolved for you as soon as possible.  

Would you mind sending us a private message so we can investigate further? To do so, please visit our profile page or click here. 

Hope to hear from you soon!

[d0gg]

Not sure if this is what you tried form the internet...

In the mobile app, go to Menu at the bottom right, then Devices -> Headset Settings -> Power Settings and turn off the Auto Wake-Up slider.

That should deactivate the sensor. 

[Hadoogn]

Unfortunately, i tried that as i also read that you could disable the proximity sensor, however the devices menu is disabled. I guess its because the quest 3 powers on, then powers off before it can pair with the phone. Ive also attempted to factory reset, but it also turns off right after the meta logo .

[Hadoogn]

I can actually see the power cycle off after the meta logo. I logged a ticket with meta, will update all on progress with them.

[MetaQuestSupport]

Hi @Hadogen, we came across your post and are delighted to hear about your progress.

Please continue our conversation via private message. 

Many thanks!