08-08-202410:31 AM - last edited on 08-09-202407:25 AM by IKnowYouDidntAskBut
I had only had my brand new Quest 3 for a few weeks and the left controller's trigger stopped working. That was a couple of months ago. I turned to Meta Support and at first got a helpful email but after the problem wasn't fixed now they're ignoring me despite several emails. Not sure if buying a new controller would help as I might have the same problem and they aren't cheap. Has anyone else had this problem?
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Please, get in touch with us by clicking on the above link with your ticket number so that we can help get you back into VR.
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Hello, thank you very much for reaching out. I have contacted our support team regarding your active email cases. They will be in contact as soon as possible. Thank you very much for your patience.
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Just a reminder that I was told this a few weeks ago but after trying twice nothing happened. Pointless trying again, that's why I'm asking here if other people have had the same problem. Sorry, but I feel like I'm just being fobbed off until my warranty runs out.
Thank you for your response! We assure you that we're doing everything we can to try and resolve your issue. Once our specialists have further details, they will email you back. Have a great rest of the day!
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Thank you. I hope it won't take much longer as it's already been a couple of months that we cannot properly play the games (we paid for) that require the left trigger.
Hey there, @Stu.e! Please keep an eye on your email and also be sure to check the spam and junk folder in case it is filtered out. We appreciate your time, and have a great day!
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I check my emails and spam folder every day but still no support despite the warranty and it's been a few months now. Our headset is next to useless for anything that requires a left trigger. Can anyone advise me what we can do?
Hi again, @Stu.e! We can understand how this isn't the Meta experience you were expecting.
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