Quest 3 left controller's trigger stopped working, warranty communications ignored

[Stu.e]

I had only had my brand new Quest 3 for a few weeks and the left controller's trigger stopped working. That was a couple of months ago. I turned to Meta Support and at first got a helpful email but after the problem wasn't fixed now they're ignoring me despite several emails. Not sure if buying a new controller would help as I might have the same problem and they aren't cheap. Has anyone else had this problem?

[Stu.e]

I went to the trouble of doing as asked but yet again no help and not even any replies. It appears the warranty is worthless folks and the customer service is appalling. The console just doesn't work properly. The left trigger quickly stopped working and now the mixed reality doesn't work properly. We've only had it 6 months and its been nothing but trouble. If the console wasn't so expensive I wouldn't mind so much but its too expensive to be treated like this in after sales.

[MetaQuestSupport]

Hey there!

We completely understand that this is not an ideal situation, at the Meta Support Team we want to make sure all our customers can make the most of their devices.

If you can please reach out to us in a private message and we would love to have a look at this and see what your options are.

You can contact us by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We will await your message and make sure that we can get you back to the Metaverse as soon as possible.

[Stu.e]

I've done this on three separate occasions now but am just being ignored so there's no point in trying again. I have no choice but to just start another thread on here and keep trying to get help from other people who might have had the same problem to see what they did.

[MetaQuestSupport]

Due to the sensitive nature of the personal details we may need to take to process this issue, we do need to direct you to a private channel.

We can see that you have reached out in the past and your issue was passed on to a specialist team who should have reached out via email. 

Keep an eye on your email inbox as well as your junk folder for their email. 

[Stu.e]

I have been keeping an out for a couple of months now. How much longer am I supposed to wait? Please can you provide me with a contact to take this matter further? Thank you.

[MetaQuestSupport]

We appreciate your patience with this issue and we have contacted the specialist team to reach out to you again for assistance.

They should be with you in the coming days so please keep and eye out on your emails.