cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 left controller won't turn on anymore

DanielKyleTaylor
Explorer

My left Quest 3 controller won't even light up anymore. I tried switching batteries and have confirmed even with known good battery tested in right controller. The left controller LED just doesn't turn on at all.

I've tried:

  • Unpair controller - I unpaired it and can't get it to re-pair with the hold Y and Menu.
  • I don't have any 3rd party stuff.
  • Hold X and press Menu 5 times to factory reset - this does nothing. LED still doesn't come on. No vibration or anything.
  • Updating headset OS to latest. Obviously this is irrelevant if the controller won't even turn on.

As far as I can tell, it's just dead. It was working fine last time I used it but that was probably a few months ago.

1 ACCEPTED SOLUTION

Accepted Solutions

I noticed there was a little bit of crust/battery corrosion on the battery connectors, so I cleaned it with white vinegar then rubbing alcohol. I didn't think it was very much but apparently it was enough to block the connection because now it's actually working.

I was able to pair and use with the headset (though the meta horizon app said it was updating firmware forever, but I just tried the controller in the headset and it worked).

View solution in original post

5 REPLIES 5

oculusness
Consultant

@DanielKyleTaylor  have a look at this threat and see if it applies to your issue - 

Re: Controller Battery stuck at 0% - Page 2 - Meta Community Forums - 963802

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

MetaQuestSupport
Community Manager
Community Manager

 

Hi @DanielKyleTaylor

 

Thank you for making us aware of this problem.  We want to ensure everyone enjoys their time in the metaverse, and to do this, you obviously need working controllers!   Please contact us via Private Message so we can collect more information and get this resolved for you.

 

In order to Private Message us, all you need to do is select our name to get to our profile page, or click here.  Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. 

 

We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Tried the foil trick. Didn't do anything for me. Will PM support.

I noticed there was a little bit of crust/battery corrosion on the battery connectors, so I cleaned it with white vinegar then rubbing alcohol. I didn't think it was very much but apparently it was enough to block the connection because now it's actually working.

I was able to pair and use with the headset (though the meta horizon app said it was updating firmware forever, but I just tried the controller in the headset and it worked).

Hey again DanielKyleTaylor,

 

Thanks for the update! We're glad to hear that this worked for you and hope you can get back to having fun in the Metaverse - but we'd like to highlight our article on product care and best cleaning practices

 

Generally we wouldn't recommend using alcohol or any liquid. To ensure the longevity of your advice, we would suggest only using a dry microfiber cloth.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?