I am trying to move some files from my Windows 11 PC to my Quest 3 using the USB-C link cable I bought from you.
In the past i would start the headset, plug it in, allow the prompt to read files and then select 'not now' on the link prompt that follows.
Currently the link prompt flashed on the screen with 'enable' already highlighted in blue and then vanishes - the result is that i cannot move files to my headset rendering it pretty useless.
Hey there, @suraklinprime! We understand that you just want to transfer your files without the Quest Link enabling, and we'd be more than happy to help get that situated for you! First, we'd like to ask what troubleshooting steps have you took so far to fix this issue? Also, if you haven't already, try repairing the Oculus Desktop App, this will assess the integrity of the current Oculus Home installation and allow you to add missing files or upgrade missing Oculus Home files from the Oculus database.
You will see a screen which says "Already Installed".
Click the "Repair" option, and confirm again on the next screen.
Another alternative you can try is going to Developer Mode. Developer Mode is intended for development activities such as running, debugging and testing applications, in this case it may help with disabling the Quest Link. Before you can put your device in developer mode, you must belong to (or have created) a developer organization on the Developer Dashboard. Here is the Developer Device Setup on how to enable developer mode and create a developer organization. Although if you'd like assistance with troubleshooting or help with Developer Mode itself, we would advise heading over to the Developer Support Center.
We hope this helps, please let us know how everything works out!
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Hey still hanging around, @suraklinprime? We're just double checking everything is okay over here! Reach back out if you'd like any further assistance!
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Hello again! We appreciate you trying the repair for us. If you're still having issues after the second troubleshooting method, please let us know, and we'd be more than happy to continue working with you to find a solution. Talk to you soon!
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Hi @suraklinprime. Just checking in to see if you had a chance to give those troubleshooting steps a go. If so, were they able to resolve your issue? We patiently await your response and thank you for your time.
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