cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 link auto-enables

suraklinprime
Honored Guest

Hi.

I am trying to move some files from my Windows 11 PC to my Quest 3 using the USB-C link cable I bought from you.

In the past i would start the headset, plug it in, allow the prompt to read files and then select 'not now' on the link prompt that follows.

Currently the link prompt flashed on the screen with 'enable' already highlighted in blue and then vanishes - the result is that i cannot move files to my headset rendering it pretty useless.

Help!

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @suraklinprime! We understand that you just want to transfer your files without the Quest Link enabling, and we'd be more than happy to help get that situated for you! First, we'd like to ask what troubleshooting steps have you took so far to fix this issue? Also, if you haven't already, try repairing the Oculus Desktop App, this will assess the integrity of the current Oculus Home installation and allow you to add missing files or upgrade missing Oculus Home files from the Oculus database. 

 

To run a repair: 

  1. Download and run the Oculus Installation Software (meta.com/quest/setup/)
  2. You will see a screen which says "Already Installed".
  3. Click the "Repair" option, and confirm again on the next screen.

Another alternative you can try is going to Developer Mode. Developer Mode is intended for development activities such as running, debugging and testing applications, in  this case it may help with disabling the Quest Link. Before you can put your device in developer mode, you must belong to (or have created) a developer organization on the Developer Dashboard. Here is the Developer Device Setup on how to enable developer mode and create a developer organization. Although if you'd like assistance with troubleshooting or help with Developer Mode itself, we would advise heading over to the Developer Support Center.

 

We hope this helps, please let us know how everything works out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey still hanging around, @suraklinprime? We're just double checking everything is okay over here! Reach back out if you'd like any further assistance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

suraklinprime
Honored Guest

Hi - I've tried the repair option but that didn't change anything. I'll try the other option over the weekend and let you know if it works. Thanks.

Hello again! We appreciate you trying the repair for us. If you're still having issues after the second troubleshooting method, please let us know, and we'd be more than happy to continue working with you to find a solution. Talk to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @suraklinprime. Just checking in to see if you had a chance to give those troubleshooting steps a go. If so, were they able to resolve your issue? We patiently await your response and thank you for your time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?