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Quest 3 link not working after update

Rookienjules
Honored Guest

I have a quest 3 which is connected via cable link to my pc. Yesterday the headset updated to the latest V62 software and now I cannot connect via quest link cable. Air Link is working fine (but is not stable enough), the quest 3 is recognised by the pc in the meta quest app. The cable passes the usb test, and i have done a factory reset of the headset which has had no effect. The software is 62.0.0.273.:343. 

jon

1 ACCEPTED SOLUTION

Accepted Solutions

TomCgcmfc
MVP
MVP

@Rookienjules wrote:

I have a quest 3 which is connected via cable link to my pc. Yesterday the headset updated to the latest V62 software and now I cannot connect via quest link cable. Air Link is working fine (but is not stable enough), the quest 3 is recognised by the pc in the meta quest app. The cable passes the usb test, and i have done a factory reset of the headset which has had no effect. The software is 62.0.0.273.:343. 

jon


I got the same v62 update yesterday and I'm not having any problems with either my Q3 or QPro using Link or Air Link.  I suggest you contact meta support including your log file to see if they can identify what may be causing your issue. 

Sometimes downloading the meta link pc app from the meta support website and running a Repair can help.  Sometimes disconnecting your link cable from your headset and connecting it again can also help.  Good luck sorting this out mate.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

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3 REPLIES 3

TomCgcmfc
MVP
MVP

@Rookienjules wrote:

I have a quest 3 which is connected via cable link to my pc. Yesterday the headset updated to the latest V62 software and now I cannot connect via quest link cable. Air Link is working fine (but is not stable enough), the quest 3 is recognised by the pc in the meta quest app. The cable passes the usb test, and i have done a factory reset of the headset which has had no effect. The software is 62.0.0.273.:343. 

jon


I got the same v62 update yesterday and I'm not having any problems with either my Q3 or QPro using Link or Air Link.  I suggest you contact meta support including your log file to see if they can identify what may be causing your issue. 

Sometimes downloading the meta link pc app from the meta support website and running a Repair can help.  Sometimes disconnecting your link cable from your headset and connecting it again can also help.  Good luck sorting this out mate.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

willyC
Honored Guest

I am having exactly the same problem. I've owned a quest 3 for about a month and has been linking to my pc via cable perfectly.

Since update V62 however I cannot get the headset to pair with the pc at all. Have tried the Repair option but no luck.

 

How bizzarre, I literally shut the headset down after wrtiing this post and noticed that the headset was doing an update. Therefore immediately restarted and found the heaset found the Pc straight away !!

 

 

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