10-09-2024 02:34 PM - last edited on 10-10-2024 12:27 AM by KaminasWife
My quest 3 is 4 months old and I have encountered the fact that now my mixed reality is broken. My hands are significantly lagging and double. I have tried all the settings, changing the tracking frequency, etc. I have rebooted and reset to factory settings, but none of the above helped. I have no problems with lighting, there are no mirrors anywhere. I constantly play in mixed reality and literally a few days ago this problem appeared.
10-10-2024 12:30 AM
Hello,
Thank you for bringing this issue to our attention.
We understand the situation and would be more than happy to help.
Please do not hesitate to contact us privately with a screenshot of the issue. Our team will do its best to guide you towards the best solution.
Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
10-11-2024 12:35 AM
Hi there,
We're just checking to see if you need any further assistance.
Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.
Thank you.
10-11-2024 01:12 AM
Of course I need help, you haven't done anything yet to solve the problem.
10-11-2024 01:28 AM
in this thread the user has the same problem and it is still not solved. why is there no answer from support in his thread?
10-11-2024 01:47 AM
Hi there, thank you for getting back to us! For us to investigate this further we would like to invite you to send us a PM so we can securely gather your device and account information.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
10-11-2024 11:04 AM
I can't send you a private message, it tells me that my limit is used up, although I haven't sent a single one
10-11-2024 11:08 AM
We understand you're having issues in sending a personal message due to technical glitch, in this case we suggest you to raise a support ticket for your issue by clicking here.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset