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Quest 3 no longer allowing me to use gamepad to navigate the menu/interface.

greedo909
Honored Guest

I'm a disabled Quest 2/3 user and am unable to grasp and lift the standard motion controls, meaning they are unusable for me.  Up until today the way I've been able to use operate both Quests(and Gear VR as well) has been with the head-tracking dot and a gamepad to input my button choices.  Today it was working fine until I installed the latest update. Upon restart I was told no controller was detected, and the aiming dot/gamepad input no longer worked.  The Xbox controller I use was still paired per the home button light, and with assistance was able to determine the controller could still be used once in the new Xbox cloud streaming app.  Is this a bug, is there a setting to allow the gamepad to function as a controller that I missed, or has this feature been removed intentionally?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @greedo909! We appreciate you bringing this concern to our attention. We definitely value all of our fellow gamers and want to make sure that we assist you in getting the best experience possible. So rest assured, we'll be happy to look into this for you. 

To start, let's try removing the controller completely and then try pairing again. You can do so by factory resetting your headset using the steps provided here. Please make sure to enable your Meta cloud back up first to avoid the loss of any data as well. You can do so by following these steps provided here.

Once this is complete, let's try connecting your controller again by using the following steps provided on this link

 

Let us know if this works for you. We'll be looking forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @greedo909! We wanted to reach out again, these kinds of accessibility features are really important, and we would love to see what we can do to help. Are you still unable to use your controller after following the steps in our last post? If you continue to have issues, let us know and we can investigate further. If everything is now working as expected, we would love to know! We hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

DownunderGrumpy
Adventurer

As always that support suggest a factory reset as a 'fix' - that's like ripping the engine out of the car for a rebuild just because the brakes make a noise.