So, I ordered a Quest 3 on the 23rd July. It was delivered on the 26th July unfortunately Without realising I had made a typo in the address and Yodel couldn't deliver. I immediately contacted the support team to find out what I should do next, and got a reply from Ethan on the 27th to say that they couldn't re-ship and the Quest had been returned to the warehouse, My refund would take 5-7 days. Then I received another email confirming Yodel had initiated a return back to Meta and I would have to wait 9 Business days after the Quest had been returned.
It is now the 12th August and still no refund I had Yodel do an investigation and was emailed by 2 separate people at yodel that the package had been returned by them on the 30th July at 17:51. but according Ethan the Quest was in the warehouse on the 27th also their webpage as of today also states that the Quest has been returned.
If the Quest had been returned on the 27th as stated by Ethan then Meta has had my money for over 17 days and if returned on the 30th then 14 days which does not correspond with what the support team are saying (if there is an actual support team and not a bunch of bots). So far they have not bothered to reply to my emails @support or update me in anyway.
I am absolutely astounded that the support team don't seem to be aware of UK Consumer Laws and that they presume that Meta company policies supersedes them. Looking at the forums I am not alone here, there are literally dozens of refund complaints where people have been waiting months so it seems that Meta policy is fluid and changes to suit the company to the detriment of the customer.
It seems to me the support team are deliberately trying to find ways not to refund customers. With me they are waiting (so they say) for the Quest to be returned but I never received the package Yodel initiated the return request, Meta's argument is with them not me. So stop prevaricating do the right thing and give me my money back!!!!!
@Barney.Bear We would love to assist you with this issue you're experiencing with your Quest 3 order. It looks like you've been having some difficulty with your order for your Quest 3 and receiving a refund from us. If you send us a PM, this will help us gather the important information to check on the shipping status and look into possible options for resolving the issue with your refund. You can PM us by using the link here. We hope to hear from you soon.
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After Almost 4 weeks of ignoring my emails and the No support team have finally got one of their bots to wake up.
Listen up there is no chance I will PM you just so you can lie and prevaricate in private have the balls to own up to your lies in public where other people can actually see you for what you are. The simple fact is the courier DID NOT DELIVER your own people admitted the package was back at the warehouse, the courier gave me evidence it was delivered back almost 3 weeks ago and your own website tracker says that you have it back. Look at your own forums there are dozens of people who are in the same boat as me and you still take months to settle disputes. What happened to the 9 day refund. MORE LIES.
Thank you for bringing this issue to our attention. We are very keen to look into this for you and find out where exactly the problem is with your refund. If you could contact us via PM so we can collect your details to investigate on our system that would be great! You can PM us by using the link here. Looking forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Clicking on the link doesn't take to the PM's it just makes me start a new ticket. I tried this before and got told of by one of you bots for starting multiple tickets also you should have all the details you need from original ticket #07251962 so this is just another holdup
Thank you very much for producing your ticket number, we understand how frustrating it can be waiting for a refund. We will escalate this to the relevant department for you.
One of the team will reach out to you via email so keep an eye out for us in your inbox. Thank you once again for bringing this to our attention and for your incredible patience throughout this process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Another 10 days later, After the Meta scam support promised to escalate still no update still no news. 30 days altogether since their courier failed to deliver and the ripoff Meta store decided to keep my money. so now I have 3 choices 1. go to my bank. 2 go to the consumer protection (UK) or both which is now what I will be doing. I gave these Ripoff merchants/Scammers £620 in good faith and got nothing for it. this is how Meta treat their customers. Take the money and breach the contract!!
Hey @Barney.Bear, I just want to let you know that I've flagged your lack of reply to the appropriate team, and I'm currently in the process of getting some movement made on your case. Sorry it's taken so long. 🍒
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