My quest 3 isn't recording audio, I've tried booting my headset and I've even tried factory reseting it. I also had this on my quest 2 and it didn't stop, the issue then carried on to my quest 3. Everything records perfectly fine in mixed reality mode and in the home menu, however whenever I am in any game, it doesn't include any audio whatsoever. My headset is up to date as I purchased it last week. Please help, thanks!
Hey @HarryA_0207! We would love to help you with the audio not coming through in your recordings. We know how important it is to make sure your recordings include audio for the full gaming VR experience! We want to make sure things are running smoothly, so you can share the VR experience with everyone.
So we can look into this further. We would like to ask for some additional information about what you are experiencing:
Does this happen when you are recording anything or only with certain games?
Have you tried any troubleshooting to help resolve this issue? Such as rebooting or restarting your headsets?
Are you using any third-party devices to record rather than the built-in microphone for your headset?
Are you using a link cable or Air link to connect to a PC while recording?
Please provide as much information as you can about what you are experiencing. Once we have more details, we will be able to better assist you with some troubleshooting steps. We look forward to hearing back from you!
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So, whenever I have this issue seems to be the third recording I make after I turn my headset on, after that issues such as no game audio, no mic audio or no audio whatsoever happen. Also, if I put my headset into sleep mode then turn it back on, the audio recoding also has these issues. I am using nothing external, and this issue happens only when I am in a game, everything works perfectly fine in the home menu or mixed reality mode, but the issue happens with every game.
Thank you so much for providing this information. We appreciate you trying the factory reset and hearing the report. At this point we would like to request that you submit a bug report to report it directly to our Engineering team. Submitting these reports along with your system info, provides our Engineering team with crucial information to move quickly with the investigation process on the bug you are reporting. Reporting this way, ensures your feedback is brought to our attention and removes the risk of reports getting lost here on the forums.
To report a problem from the Meta Quest mobile app:
From the Meta Quest mobile app, select the menu on the bottom right.
Select Help and Support, then select Start a Report.
Select Report a Problem then type an explanation where prompted.
Select Send at the top right.
Feel free to reach out to us with any additional questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We are just following up with you in regard to the game audio not carrying through in recordings. If you still need help with this, feel free to reach back out to us for further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @HarryA_0207! We know how important this is to you for the audio record functionality to work. Lets us see what we can do for you. Whenever you click the camera button and hit record, does it have a pop-up window for you to enable the mic? It's possible it's coming up unchecked when you go to record. If that does not fix the issue, please go ahead and submit that bug report for us. We hope this was helpful information.
Thank you!
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Hey there @HarryA_0207! We are just touching base with you on the issue with the recording audio in app. Have you been able to troubleshoot the issue with the steps provided? Let us know, as we are here to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for the feedback, @HarryA_0207. We would like to thank you for trying to solve this issue on your own and performing some basic troubleshooting steps. We understand the importance of getting that audio feedback in games and how important it is when recording the experience. For more clarification, may you provide the following information
Is this just happening with one particular game or multiple?
If you are connecting to your PC, are you connecting via a link cable or Air Link?
Have you reset your microphone?
Settings > System > Sound > Toggle Microphone
We would really appreciate any other details you could provide to help us get to the bottom of the issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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