07-20-202407:09 AM - last edited on 07-21-202410:50 AM by Chundvar
Ever since i updated to V67 my quest 3 is having issues turning on.
I keep pressing the power button In every way imaginable, holding it, tapping it etc but most of the times nothing works but then an hour later it does turn on first try, and I even tried factory resetting the thing, and that DOES work, so its not like the power button doesn't work.
Hey @rockodagamer! Thanks for following up to confirm what you were able to do in order to get this fixed up! The feedback and the clarification helps us going forward! If you need any other help or have any other questions, please absolutely let us know and we would be more than happy to help look into that further for you! Farewell and have a great rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @rockodagamer! We appreciate your time and than you for reporting your experience being unable to sometimes boot up your headset from a fresh start. We would love to help work with you to see what we can do in order to get this working for you! We do have a few steps we would recommend attempting to do when booting up your headset.
Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Check for sufficient battery charge or any specific errors or error messages. If you see any, please describe them. If you could let us know what color you see on the side of the headset when you turn it on, this will help determine what you may be experiencing.
If no specific errors, factory reset the device
We hope to hear back from you soon! Have a great rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @rockodagamer! We wanted to come back and check in on you to see if there was still issues going on or if you experience anything new after attempting the steps that we had provided. If you have any other questions or concerns in the future, please definitely let us know! We hope you have a great rest of your day regardless!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @rockodagamer! Thanks for following up to confirm what you were able to do in order to get this fixed up! The feedback and the clarification helps us going forward! If you need any other help or have any other questions, please absolutely let us know and we would be more than happy to help look into that further for you! Farewell and have a great rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
