10-21-2023 09:13 AM - edited 10-22-2023 08:32 AM
01-16-2024 04:47 AM
I have all the same issues, and 2 dead pixels on right screen.
01-16-2024 04:08 PM
Hello, @Nassif! It seems your Meta Quest 3 is experiencing dead pixels. We want to ensure that you have an enjoyable VR experience without any display problems, so we are more than happy to help! We suggest trying a factory reset on the headset. If the problem persists, shoot us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
01-17-2024 04:35 PM
Hey there, @Nassif! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
01-18-2024 11:01 PM
My child has the Meta 3 and I am also thinking the battery life doesn't seem to last as long as it should. The hand controller straps are not great - one broke in the first couple of weeks. The right hand controller chews through the batteries and seems to randomly glitch out and stop working even with new batteries.
I also have an issue with the supervised child accounts. Despite the site saying my child should be able to request content above the child account age restriction - this process is not available. My child cannot request PG content which is ridiculous. I have been in contact with support for a whole month going around in circles to resolve this only to be told that it isn't possible for my child to request content (like PG games) that are above the age of the child account. A whole month! My child was looking forward to using the meta quest 3 for the school holidays. It's been a frustrating, disappointing experience.
04-28-2024 03:44 PM
Just received a newly-purchases Quest 3 512 and, while unpacking it, noticed a small hole or pit on the center camera panel (centered and approx. a quarter way down from top of the panel). Does this hole have a function or is it a defect, i.e., does every Quest3 have it or only mine? A google search turned up no mention of any such aperture.
04-28-2024 04:12 PM
Hello @Anscar5! Thank you for reaching out to us. Would you be able to provide a picture of your Quest 3? That way we can get a better idea of what you might be referring to! In the meantime if you have any other questions or concerns then please feel free to reach out. We look forward to your response!
04-29-2024 04:23 PM
Hello @Anscar5! Just wanted to reach out to see if you still needed assistance? Please let us know if there is anything we can do for you!
08-17-2024 03:02 AM
Hi!
My experience so far:
I ordered an Oculus 3 from Meta, and it had dead pixels. They sent me return labels, but the process of returning it took about two weeks because of DHL needed a dangerous goods label for the lithium accumulator, while Meta said that no, that's wrong, they don't need it. So I became a messenger between these two for a time. I don't know if Meta or DHL did something wrong, but it was very frustrating.
Then I got the second, replacement headset from Meta, not a refurbished one, a new one (at least they told me that), at it turned out to have dead pixels as well. I contacted support again for a return. Then it took two months. Two. Months. Imagine the most irritating excuses, incompetence, ignorance, confusion, and impoliteness that you can think of. Everything that you imagine happened. Then top it with being taken for a complete moron. After about 100 emails and chat messages, I finally got a refund after two months. To be fair, there were two persons in support who were kind and actually cared about my case, but they couldn't compensate for the rest. I will never order anything from Meta again, I don't need that kind of extra stress in my life for 7000 sek (here from Sweden).
So I returned the replacement headset and got a refund, but still has the other accessories on me, and would still like to play with an Oculus 3, so I ordered a third headset from an official retailer. I got it a few days ago, and it has many bad pixels. Interestingly, all the bad pixels in all three headsets were in the center (as well), so they can't even be ignored, and all in the left lens every time (but it can be that there were some in right lenses which I did not notice).
I am preparing the third headset for a return right now, and looking forward to get the fourth one. It feels like lottery for me now, I am kind of excited to see if I ever get a good headset. But at the same time, I am very disappointed and sad about the whole experience.
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