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Quest 3 smudge inside the left lens

emy.serozzi
Honored Guest

I've been having my Quest 3 since its launch date and, recently, I noticed something very weird going on with the left lens.

First off, I never dropped my headset, never exposed it to sunlight, never scratched the lenses (I don't use glasses or prescription lenses, as my vision is perfectly fine) and I always cleaned the lenses with only a dry microfiber cloth, and always stored the Quest inside its original box.

So, it's definitely not a problem with my use.

The problem that I have encountered recently, is that basically, whenever I move my eyes to see a particular part of the screen, I notice a sort of blur/smudge effect at the center of the left lens, like the left lens had some dirt/condensation inside them that cause a part of the screen blurry.

Cleaning the lenses with a microfiber cloth doesn't fix the issue at all. It's always there.

Checking the Quest lenses under a light, I definitely see no scratches or any smudges leftovers from regular use.

But I noticed a tiny spot, like a botch, in one angle of the left lens, that reflects a sort of "blue-ish" halo/light, when viewed under a light, compared to the rest of the lens. It looks exactly like when someone presses too hard on a LCD panel with a finger, so to speak.

Same effect.

Tried changing IPD settings, but it doesn't do that much.

It's hard to take photos of this as the spot it's just so tiny, but I was wondering if someone else ever got this sort of "problem" with their Quest 3, if it is a manufacturing problem, or if it's just the nature of pancake lenses.

During regular use, I see everything clearly. No blue light from the LCD or blurry text.

Perfect edge-to-edge visuals.

But, whenever I look at a certain angle with my eyes, I notice this sort of smeary/blur effect on the left lens, particularly on the Bigscreen App, when I'm watching something bright on a virtual theater screen.

Is this a manufacturing problem, or it's just the way pancake lenses are?

Just wanted to be sure as, after all this time, I only had fun with my headset, despite this small problem that I recently encountered.

 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there! We would love to look into this issue further, and see what we can do to help.

It sounds like you've tried some troubleshooting steps already, which is always great to hear! 

 

We invite you to reach out to us via private message, so we can take a closer look. 

We hope to hear from you shortly, and get you back to the top quality VR experience you know and love! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We would love to look into this issue further, and see what we can do to help.

It sounds like you've tried some troubleshooting steps already, which is always great to hear! 

 

We invite you to reach out to us via private message, so we can take a closer look. 

We hope to hear from you shortly, and get you back to the top quality VR experience you know and love! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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