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Quest 3 - spinning meta symbol when i switch on

kakarot2589
Honored Guest

Help please

My Quest 3 just shows the spinning meta symbol when i switch it on. i've tried going into boot mode still keeps doing the same thing. has anyone had this issue?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi, thanks for your repl. Confirming that I am not using any unspported third-party accessories of any kind nor was I receiving any error messages. My issue is resolved now though, I found other similar posts and one suggested a factory reset, I did this and it was working after this. Thanks for the follow up though.

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there @kakarot2589, thank you very much for your post. 
Just firstly we would like to confirm if you are using any unsupported third-party accessories that could affect the booting procedure (Such as external battery packs, accessories that would plug into your USB-C Port etc,). Other than this we would also just like to confirm with you if there are any error messages that you are receiving?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, thanks for your repl. Confirming that I am not using any unspported third-party accessories of any kind nor was I receiving any error messages. My issue is resolved now though, I found other similar posts and one suggested a factory reset, I did this and it was working after this. Thanks for the follow up though.

Hey @kakarot2589 We're so glad you were able to get your issue resolved!

 

We hope you have a fantastic time playing all of your favorite games in the Metaverse.

 

In the meantime, if you have any other questions or queries, please don't hesitate to reach out to us. We're always happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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