Quest 3 stopped working after v69 update.

[tunafishy6]

I just updated my headset to v69, my headset told me to reboot to apply to update, so i rebooted it, but now my headset just seems to be dead, the screens arent turning on, i tried charging it, no charging indicator turns on, the controllers are on, bc whenever i press the menu button, the light flashes on it. The quest app is saying that the headset isnt connected. Ive tried holding down the power button to try shut down/power on the headset, didnt do anything. Anyone know how to fix this?

[MetaQuestSupport]

Hey @tunafishy6,

Thank you for letting us know the issue.

That's a very odd situation have you tried doing a factory reset?

[tunafishy6]

Ok headset is working now, idk what fixed it. Also, i couldnt even do a factory reset, the whole headset died.

[MetaQuestSupport]

No problem.

That's great to know the issue has been solved.

If you need any more assistance, please let us know.

[Stubness]

I have the same thing now, how long did you wait until it started working?

[MetaQuestSupport]

Hey @Stubness, how about you send us a private message and we look into this in detail for you?

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

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[tunafishy6]

It took about 1hr and 30mins to start working again.

[Das.Bearski]

I had the same issue.

Press and hold the volume down button and the power button to go to the boot menu.

Select “boot headset”

I had a bit of a panic when my q3 had the same behavior.