01-02-2025 10:57 PM
The led indicator is a purple-blue color when it is power on. The headset immediately boops into a grey screen when powered off even when I haven't held powered on the device manually.
The device also brings up Meta Horizon OS as soon as it powers on but instead of sending me into where the home screen it loads up a blank grey screen.
01-03-2025 03:26 AM
@LunaMoon32 have you tried factory resetting the headset to see if that sorts the issue out?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset