Quest 3 stuck on white screen

[jan.and.dave]

Hi everyone,

my Quest 3 seems to be stuck.

It shows a white Screen (VR mode).
It cannot be turned off, Power button doesn't work at all. Hard reset (holding button long doesn't work either). No reaction whatsoever.
LED on the left side is white, so it's turned on.
LED on the front is white. All normal.
Charger works. No problems with the cable. We have connected and disconnected the power for a period of time to test a difference. Nothing.

Did anybody else have this problem before and can help?

Cheers from Germany, Jan

[MetaQuestSupport]

Hi there!

Thanks for reaching out, we're here to help get you back and running again!

You have already mentioned trying a variety of fixes, so ignore the steps that you have already attempted. 

1. Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

2. Hard Reboot the headset

1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
2. If the boot-up sound is not heard:
   1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
   2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
   3. Use the volume buttons on your headset to highlight Yes and press the power button.

3. Perform a Factory Reset as a last resort.

• Turn off your headset.
• Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.

Use the volume buttons on your headset to highlight Factory Reset and press the power button.

• Use the volume buttons on your headset to highlight Yes and press the power button.

Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset. Performing a factory reset won't remove content you've purchased or downloaded from your account.

If you are still experiencing the issue after attempting these steps then please contact us directly via Private Message and we can look into this further for you.

(Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.)

Thanks very much.

[MetaQuestSupport]

Hi there!

This is just to reach out and check if you have managed to find a solution to the issue you were having?

If we can still provide you any assistance then feel free to let us know.

Thanks!