cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 switches off when used in dark and lying down

JoeyChung
Honored Guest

My brand new quest 3 keeps powering down after sometime in the dark whilst lying down. Its really strange and its not on any specific app or game. Should i return it for a replacement?

 

3 REPLIES 3

RuneSR2
Grand Champion

You need light to use the Quest 3, same as other inside out hmds. Does it power down if you turn on the light?

Quest 3 is not meant to work in darkness, if you want darkness get Rift CV1, Vive (Pro), Index or other hmds using external tracking.

Oculus Rift CV1, Valve Index & PSVR2, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 16TB SSD
"Ask not what VR can do for you, but what you can do for VR"

I will try playing it whilst lying down with the lights on a few times but it’s odd that it won’t at least stay on whilst I watch a movie or some YouTube videos in the dark. I just doesn’t seem to make sense to me.

Roy6257
Explorer

head movement should be counted as activity too if its completely dark, so try to change auto sleep to 15 minutes, and move your head a bit every 10-15 minutes to show activity.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?