I bought a Quest 3, 2 days ago. First day went fine, I was very happy with my purchase. Second day, i had the infamous "tracking lost" screen appearing once or twice but the tracking promptly resumed each time. But yesterday night, i was stuck in a loop. I tried everything : factory reset, cleaning the camera lenses, changing room, deleting the boundaries history, charging the headset, rebooting, etc. I still get the tracking issue. Is it hardware issue or software issue ? I bought it in a store, how do I get a replacement from Meta if the store refuses to give me a replacement ?????
None of Meta support's suggestions helped. The headset was faulty since the problem appeared everytime I applied the slight amount of pressure on my Quest 3 (when putting it on, for exemple, or moving a lot in a game).
I just received a replacement headset and the problem doesn't occur on this one. So my solution is to simply ask for a replacement unit if you are within your warranty. Otherwise, it's bad luck and you might have to buy a new one or try to have it repaired somehow...
02-12-202402:25 PM - last edited on 02-12-202402:35 PM by WillowPill
Hey there, @aramistorvell! Pesky issues like tracking loops can really get in the way of the fun of VR! We see you've done a lot of troubleshooting, which is appreciated.
Let's see what else we can do to help you get things moving in a positive direction! Please try the following:
Make sure the tracking is turned on By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
Make sure your gameplay area is not too dark and not exposed to direct sunlight or reflective surfaces like mirrors or TV screens. Also, make sure your play area has enough contrast between objects and textures, like not playing in a room with all white walls or wood furniture and wood tile-designed floors.
Please let us know if the information above helps you out! If you're still having the tracking loop issue, please send us a private message so we can explore what other options may be available.
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Hi again, @aramistorvell! We were just checking to see if you still needed some help with the tracking issues you were having. If so, please let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having a similar issue had my quest 3 for a week worked great but i had an update last night, after that no matter what I do the tracking is a buggy mess nearly making me nauseous from the screen freezing up I can bearly get into the menus and even thats a struggle I'm getting the tracking lost message every 30 seconds. I'm gonna try revert the update when I get home today and see if that works
I asked Meta for a replacement unit, since i'm still eligible for that. I will post any improvement here.. We'll see if it's an update issue (I doubt it) or if it's an hardware issue. Some units are just faulty, i guess...
Hey there @aramistorvell we understand you want to be through with the tracking issues you've been dealing with and get back to enjoying your VR experiences! We definitely want to be a part of helping you do just that. May you please let us know if any of those suggestions previously mentioned helped you out any? Also, have you tried updating your headset as you mentioned? If so, have you seen any improvements since doing so?
If there's still issues you are experiencing and need some help with please send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
None of Meta support's suggestions helped. The headset was faulty since the problem appeared everytime I applied the slight amount of pressure on my Quest 3 (when putting it on, for exemple, or moving a lot in a game).
I just received a replacement headset and the problem doesn't occur on this one. So my solution is to simply ask for a replacement unit if you are within your warranty. Otherwise, it's bad luck and you might have to buy a new one or try to have it repaired somehow...
"Luckly" I have only had the headset for 2 weeks so they offered me a replacement gotta pack it and ship it of but should hopefully have a new one in a week so hopefully that's the end of this faf for both of us
Well I guess the only solution to this very common issue is to get a replacement and then make sure to cross your fingers and toes and hope that your refurbished replacement doesn’t suffer the same fate! I have seen some folks who are on their third headset and they are STILL dealing with the same exact problem! This is obviously a hardware issue and I have deduced that it is likely caused by a faulty sensor that is located on the inside (middle of forehead) that is failing for whatever reason? I have not ever dropped my headset or exposed it to liquid or ANYTHING that would cause it to fail! I don’t know if this is an isolated issue that has been identified to affect a specific batch of headsets that may have been testing a cheaper sensor or that may have been accidentally dropped in a toilet at the manufacturing facility and the employee was scared to tell his manager so he just left em in rotation and the serial numbers of the ones that received the toilet sensors have been identified and rather than issuing a recall and explaining to the lucky customers who were given the ones from that batch for Christmas, as it seems to be the case with the majority of complaints coming from the ones who bought them at Christmas time! Based on all the evidence that is the conclusion that I’ve come up with come on Meta you can do better. There are plenty of competition who would love to have our business, so get your act together! The fact that it takes a minimum of about 2 weeks to get a replacement, and that’s usually after a few days of back and forth with support having you troubleshoot with 27 factory resets and a ton of BS! The issue is known for sure so if I cared about my customers I would expedite the process and get them playing again ASAP rather than being more concerned with making sure they get their product with the faulty toilet sensor back prior to shipping a replacement! Also, it’s not a great feeling to be getting a refurbished headset rather than a brand new one since the faulty ones are only a month or so old… But I am supposed to get mine back in 2 more days so I guess I will update you guys if I happen to get another lucky one !
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