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Quest 3 turns off and on randomly

guss2149
Honored Guest

Hi guys,

So I got my quest 3 a couple months ago and had no issues up until a few days ago. My favorite game is Beat Saber and they recently released a new free music pack, OST 7. So I went to play it for the first time the other day and played a few songs. Getting my heart rate up, working up a sweat, everything was great. Then all of a sudden one of the songs had an overhead wall that I had to quickly duck under and then stand back up. Never been a problem before but this time when I ducked and stood up quickly the headset went blank. After a few seconds the screens came back on and I'm back in the game but it's paused. I was hoping it was a fluke glitch but the next duck wall the same thing happened. Then it happened with no ducking. I've tried restarting, making sure firmware is up to date, game is obviously up to date, and I made sure the batteries all have plenty of charge (I always start out with a full headset charge). But everytime I play, after a few minutes of playing this blanking out issue starts happening and then become more frequent until I get frustred and power off. I checked the sensor up top it appears clean. I haven't changed anything else before this started happening. What can I do to fix this?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi, @guss2149! We're sad to hear that as of lately, display issues occur while playing Beat Saber. To optimize your Quest 3 for consistent gameplay, consider adjustments to the Power and Proximity Sensor:

  •  Proximity Sensor Troubleshooting
    • If the eyeglass spacer is in use: confirm it is seated correctly and not blocking the proximity sensor
    • Verify the facial interface is seated correctly and not blocking the proximity sensor
      • If using an unsupported third-party facial interface, remove it
      • Ensure nothing is getting inside the headset under the facial interface such as hair
    • Change the Auto-Sleep timer to anything longer than 15 seconds
      • While this does not fix the faulty proximity sensor, the sensor is likely still detecting the user once in a while and may be enough to resolve the 
  • Power Troubleshooting
    • Any errors or warnings?!
    • Hard Reboot the headset
      • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
      • If the boot-up sound is not heard:
        • Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
        • Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
        • Use the volume buttons on your headset to highlight Yes and press the power button.

Keep us posted afterwards once successful or if we can assist further. All the best in the meantime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @guss2149! We just wanted to check in with you to see if you were still needing some help with your display issues. If so, please feel free to shoot us a message. We will be more than happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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