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Quest 3 turns off when adjusting headset

Honored Guest

My quest 3 shuts off when my headset moves around on my head. I use my quest 3 to work out often and if the headset moves slightly the screen shuts off and doesn't turn back on until it is readjusted. I have tried a hard reset and it was not helpful.


Community Manager
Community Manager

Hey there, @SnickersPickle! We know how important it is to have a functioning display in your headset, so we'd love to look into this. Let's work together to figure this out! 


To start, let's try the following steps:

  • Remove any unsupported third-party accessories that may affect the boot.
    • For example, external battery packs, accessories that plug into the USB-C port, etc.
  • Enable cloud backup and factory reset the device.

If this doesn't do the trick, please reach out to us privately so we can take a closer look into things. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hello again, @SnickersPickle! We noticed that we haven't heard back from you yet. We want to make sure that you are fully taken care of, so if you still need help with this, please feel free to reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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