Quest 3 won't charge. Won't charge in dock, won't charge with cable, won't turn on.

[chrisnorts]

I've plugged the Quest 3 into every charger I have and it won't charge. I have the elite strap and have removed this and still nothing.  No green light or flashing amber light.  It won't even turn on.

[MetaQuestSupport]

Hey there, @chrisnorts, and thank you for reaching out to the community with this issue! Thank you also for the troubleshooting you have already done, it really helps us narrow down the possible causes! Since the Elite Strap is already removed, and you have tried on several chargers, have you attempted with different cables as well? Another thing you could attempt would be to charge the unit without the facial interface and see if that has any affect. Please keep in mind when attempting to charge the device to always leave it charging for at least two hours before deciding it isn't working.

We'd also like for you to try to force restart the unit by holding down the power and volume button for 30 seconds, or until you hear the boot up sound. If that doesn't work, you can try using USB to get into Updated Mode and selecting Boot Device from that menu (if it will come up).

If none of the above resolves the trouble, reach back out to us with any changes in your symptoms, and we'll see what the best way to proceed will be. Hope to hear from you soon!

[pdutton43]

Why does it blow air at me when I force boot it up? I am trying to do what you said because I had the same issue, now it just blows air everywhere, and still is as I write. Please Meta, help me.

 

[MetaQuestSupport]

Hi there @pdutton43,

Thanks for posting into our forum regarding your issue. I see that you've been having difficulty charging your Quest and now it is constantly blowing air, so lets see what we can do to fix it! Firstly, we would recommend to start with a simple battery troubleshoot, please see the steps below:

1. Let the device completely drain of battery life

2. Charge the device using a different outlet (different socket)

3. If possible, use a different charging cable to charge the device

4. Leave the device to charge for at least 4 hours and try to start up again

Please give these steps a go and report back to us how they went for you! Looking forward to hear back from you.

[MetaQuestSupport]

Hello @pdutton43, 

We just wanted to touch base with you to ask if the above guidance proved helpful to you in resolving this issue? 

Please do not hesitate to reach out if you need further assistance! 

Have a wonderful day, and take care! 

[Tazia81]

Mine is doing the same. I've tried all what Chris said and what you guys said and absolutely nothing. Why are y'all selling faulty products. How do I fix this!

[JaxandLeo]

I am having the exact same issue and mine is less than a month old. I am getting pretty missed off but I keep getting told to troubleshoot with all the things I've already tried several times. This is obviously a manufacturing flaw in some of the devices since others are experiencing it too. However, I also read on Reddit that if I replace the device using my warranty that it will actually void the remainder of the warranty for the rest of the 11 months because they will only replace it once. How is this fair when the original device I purchased failed after 1 month?? Also, you say to try a different charger but also say to only use the charger designed to meta quest. Feeling pretty ripped off right now. 

[JaxandLeo]

Exactly! And doing nothing to make it right. Way too expensive to have these issues. My device is less than 1 month old

[Ayameda]

I have the same problem. Sometimes the headset charges 10-40%, but most of the time it doesn't charge at all even though the charging indicator lights up. Doesn't matter which charger or cable I use.
META: Any update to this problem? Why haven't you fixed this already?

[Ayameda]

So what's your solution to the problem?