Hi there, @axman63! Making sure you're able to enjoy a seamless VR experience is an absolute top priority for us, so we'd love to help out with that Roblox error! Your thoroughness so far has been greatly appreciated, and we have just a few more questions to help us get a better grasp of the issue. When you get the chance, please go through the following for us:
Is your son's account accessing Roblox via App Sharing, or is it already in his library?
Was Roblox installed from the official Meta Store? Side-loading and third-party platforms, such as Steam or SideQuest, are not supported by Meta Quest Support.
Have you been able to test any other apps and ensure they work as normal? If not, please do so!
Is your device being used standalone, or is this a PCVR issue?
When did this start? Were any changes made?
Is the Home Environment having any issues?
Do you have your own account? If so, are you able to test and see if the game will run on that account instead?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @axman63! Hope you're doing well! We just wanted to touch base and ensure you've been able to get that game working as normal. If you're still running into that error message on Roblox, please don't hesitate to reach back out with those details. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We only use 1 account on the Oculus and we all share it.
It was installed from the official Meta Store.
It is in our library.
All other games work fine.
Device is standalone.
Our home environment works fine.
My son (10 years old, primary user) says it started months ago. I am just hearing about it.
We upgraded to the Quest 3 from the Quest 2 at Christmas. He says it worked when he first played it on the Quest 3, but quit working shortly after and has never worked since.
He says he gets the Roblox logo, but it then goes immediately to unable to connect to server. The game itself never boots all the way in.
We appreciate the thorough reply, @axman63! As Roblox appears to be the only game experiencing this issue and you've been able to exhaust quite a lot of troubleshooting so far, the next best step we can recommend to you is getting in contact with the game developers. They should have the proper tools on hand to take a further look into this, so you can click here to contact them directly! In the meantime, you can also follow the steps listed here to report a bug for the Roblox developers as well. Aside from this, we noted that you had mentioned that one of the users of the VR headset was 10 years old, and we wanted to make sure that you were aware that users aged 10–12 years (or 10–13 years if in South Korea, Spain, or Quebec) must have their parent or guardian create a Parent-Managed Account for them to access Meta Quest devices per the Meta Terms of Service. We highly suggest checking out this article, which goes over the importance of having the right account for your age. If there's anything else you're curious about or need assistance with, just give us a shout!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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