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Quest 3 won’t turn on past Black Screen

SwitchedGlobaly
Honored Guest

So, I was in my car trying to play beat saber demo and I was trying to create a boundary and it didn’t work (obviously). Then my quest just shuts off I tried turning it on and only saw a black screen.

1 ACCEPTED SOLUTION

Accepted Solutions

xiOS.xr
Explorer
Hi SwitchedGlobaly!
 
I made a factory reset and nothing, but this morning it's working, I'm impressed. This is the tutorial I follow to restart the Quest 3, I hope it works for you https://youtube.com/shorts/qDNn5J3xBe0?si=J9BIM4JBbPN9_hd4
 
Regards!

View solution in original post

24 REPLIES 24

xiOS.xr
Explorer

Sadly same to me 💔, what did you do to solve the issue?

MetaQuestSupport
Community Manager
Community Manager

Hey there @SwitchedGlobaly, thank you for bringing this up, we understand you are having some issues powering your Quest 3 after trying to set the boundary. We would love to see what we can do to help!

 

First things first, please make sure your headset is charged by plugging it in for an hour or so. Then, press and hold the power button for 30+ seconds and this should force the headset to reboot.

 

Let us know how that goes! If everything is working, we would love to know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @SwitchedGlobaly, have you had the opportunity to test out our suggested steps? If you are still having issues, just let us know so we can review further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

xiOS.xr
Explorer
Hi SwitchedGlobaly!
 
I made a factory reset and nothing, but this morning it's working, I'm impressed. This is the tutorial I follow to restart the Quest 3, I hope it works for you https://youtube.com/shorts/qDNn5J3xBe0?si=J9BIM4JBbPN9_hd4
 
Regards!

Hey there @xiOS.xr, glad you were able to figure out your issues! We love it when the community provides their solutions.

We would love to know if this works for you too @SwitchedGlobaly. Otherwise, feel free to send us a PM from our Profile Page.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

That worked. Thanks!

Hey there, @tori0705! We're so glad you were able to get your issue fixed! Please don't hesitate to reach out if you ever need more help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am having the same issue. My headset will not turn on after being on charge for a while. Tried pressing the power button down 30 sec and it still did not turn on or force a reboot. I verified the charger works. The headset will not turn on at all.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @playa! It looks like you are having issues getting your Quest 3 headset to turn on. We want you to be able to get back in the game as soon as possible, so let's get things rolling. First, we would like to make sure you are aware of and using our best practices when charging your headset. To do so, you can check out this link. With you already trying to reboot the headset, we want to suggest the final troubleshooting step of a factory reset. We always suggest making sure your cloud backup is enabled before performing the factory reset. If this does not resolve your issue, please let us know so we can proceed accordingly. Thank you for your time. We hope to hear back soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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